Returns Policy

At Euro Secure we want you to be happy with your order, but there may be rare occasions where you need to return items to us. This page explains the process for returning items for a replacement or refund. 
 
 
Damaged/incorrect items (excluding key cutting)
 
Please email our support team at sales-support@euro-secure.com with a description of the issue and photos showing the issue. We will respond within 24 hours with a return code and address. 
 
We recommend using a signed delivery service as we cannot accept liability for items lost in transit. Replacement item(s) will only be sent once we receive the returned item(s).
 
Please email proof of the postage costs and on receipt of the returned item(s) we will refund all postage costs back to the original card. 
 
 
Incorrect item ordered by customer – Returns (excludes key cutting)
 
Please email our support team at sales-support@euro-secure.com. We will respond within 24 hours with a return code and address. 
 
We recommend using a signed delivery service as we cannot accept liability for items lost in transit. 
 
Any return is subject to a 10% re-stocking fee which will be deducted from the refund back to the original card. Refunds will only be processed once we receive the returned item(s). 
 
Any keyed alike cylinders that are returned will be subject to a £6 re-pinning charge which will be deducted from the refund.
 
 
Incorrect item ordered by customer – Replacements (excludes key cutting)
 
Please email our support team at sales-support@euro-secure.com. We will respond within 24 hours with a return code and address. 
 
We recommend using a signed delivery service as we cannot accept liability for items lost in transit. 
 
Any return is subject to a 10% re-stocking fee which will be deducted from the returned item cost. A further delivery charge of £7.50 will also be levied to the original card used for payment.
 
Any keyed alike cylinders that are returned will be subject to a £6 re-pinning charge which will be deducted from the refund.
 
 
Key cutting – Damaged/Incorrect keys
 
Please email our support team at sales-support@euro-secure.com with a description of the issue and photos showing the issue. 
 
We will send out a replacement free of charge. Please note we cannot accept a return of keys that have been cut to code. 
 
 
General notes on returns
 
Customers are responsible for reporting any damage to parts before returning them. We will not refund any items that are found to be damaged/faulty when we receive them back.
 
Customers are responsible for returning items in their original packaging. We reserve the right to refuse a refund request if the items are not sent back in the original state.